1. Introduction

Welcome to Quickvalue ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Quickvalue is Gujarat's trusted platform for selling old, unused, and scrap household appliances and electronics. As part of delivering our doorstep pickup, valuation, and payment services, we may collect certain personal information from you.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us, information we collect automatically, and information from third-party sources.

Information you provide:

• Full name, phone number, and email address when you fill in a contact or pickup form
• Pickup address and preferred date/time for scheduling
• Details about the appliance or electronic item you wish to sell
• Brand, condition, and model information of items submitted
• Messages or enquiries submitted through our contact forms

Information collected automatically:

• IP address and device type when you access our website
• Browser type, language preference, and time zone
• Pages visited, time spent, and navigation patterns on our site
• Referring URLs and search terms that led you to our site

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your pickup requests and sell enquiries
• To provide you with accurate price valuations for your appliances
• To contact you regarding your submission, pickup schedule, or payment
• To send service-related notifications via SMS, WhatsApp, or email
• To improve and personalise your experience on our platform
• To respond to your comments, questions, and customer service requests
• To monitor and analyse usage patterns to improve our website
• To comply with legal obligations and resolve disputes
• To send promotional communications (with your consent; you may opt out at any time)

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Pickup partners: Our authorised pickup agents receive only the information required to collect your item (name, address, phone, and appliance details).
• Payment processors: Secure payment providers receive transaction details solely to complete your payment.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: If Quickvalue is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.
• With your consent: We may share information with third parties when you have explicitly consented.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data stored on your device.

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference cookies: Remember your settings and preferences for future visits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function correctly.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and system monitoring
• Secure storage systems for all customer records

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Objection: Object to the processing of your data for direct marketing purposes.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.
• Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at privacy@quickvalue.in. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: